Thales Sentinel Services Status

Thales Sentinel Services Status Page

All Systems Operational

About This Site

Welcome to the Thales Sentinel Services Status Page!

Your experience is our priority, and we're here to keep you informed about any disruptions to our Sentinel core production services. If there is an issue affecting one or more of our Sentinel production services, whether regionally or globally, you'll find the latest updates and details right here.

If you're experiencing a problem that's not listed on this page, our Client Services team is ready to assist you. Please reach out to us at Thales Support Portal.

Sentinel Services in Europe Operational

Sentinel EMS Core Services (EU Region) Operational

Sentinel RMS SCL - SCC (EU Region) Operational

Sentinel RMS SCL - YPS (EU Region) Operational

Sentinel LDK CL Services (EU Region) Operational

Sentinel Pulse (EU Region) Operational

Sentinel Services in North America Operational

Sentinel EMS Core Services (US Region) Operational

Sentinel RMS SCL - SCC (US Region) Operational

Sentinel RMS SCL - YPS (US Region) Operational

Sentinel LDK CL Services (US Region) Operational

Sentinel Pulse (US Region) Operational

Sentinel Services in APAC Operational

Sentinel EMS Core Services (APAC Region) Operational

Sentinel RMS SCL - SCC (APAC Region) Operational

Sentinel RMS SCL - YPS (APAC Region) Operational

Sentinel LDK CL Services (APAC Region) Operational

Sentinel Pulse (APAC Region) Operational

Global Services Operational

Sentinel UP Operational

Sentinel ESDaaS Operational

Sentinel Connect Operational

Sentinel Enhanced Customer Portal (ECP) Operational

Sentinel Enhanced Partner Portal (EPP) Operational

Additional Support Services Operational

Support Ticketing System Operational

Support Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2026

No incidents reported today.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Sentinel EMS – Entitlements Functionality Disruption

Resolved - This incident has been resolved.
Apr 16, 10:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 09:49 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 09:45 UTC

Investigating - We are currently experiencing an issue affecting the Sentinel EMS (LDK-ext) Entitlements functionality.
Users are unable to view the “Entitlements” tab when using Chrome and Edge browsers. As a result, it is not possible to create or update licenses.
Additionally, attempts to access the Entitlements page may result in error messages, preventing the generation of new licenses.
The issue also impacts EMS APIs, which are currently not functioning correctly. This prevents automated workflows and integrations from creating or updating licenses.

We are actively investigating the issue with high priority and will provide updates as soon as more information becomes available.
Apr 16, 09:39 UTC

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Incident Categories

Operational

All systems are operational

Degraded Performance

One or more services are experiencing reduced performance.

Partial Outage

One or more services are unavailable in the region.

Major Outage

All services are unavailable in the region.

Maintenance

Services are undergoing scheduled maintenance.